FREQUENTLY ASKED QUESTIONS
What do I need to bring with me on my first visit and what time should I arrive?
Bring a towel and water bottle! We have a touchless bottle filler at the studio. We do not provide towel service. Please arrive 15 minutes early on your first visit. You will need to fill out our studio waiver and the instructor will need that extra time before class to help you with your bike set up. Please note we do not allow new riders to enter class late as proper bike set up is crucial and must be performed prior to start time.
What is the studio etiquette?
Please check in at the desk every time you come to ride. Cell phones are not permitted in class. Dedicate that this time to you! Leave everything but your mind and your body at the door. Lockers are available for your belongings. Please refrain from talking during class. Do your best to follow the instructions of the trainer during class. If you like to do your own thing, we encourage you to ride in the back row. If you are new to indoor cycling and arrive past 5 minutes of the class start time, you will not be permitted to ride for safety purposes. We encourage new riders to arrive 15 minutes early so that the instructor can perform proper bike set up prior to the start of class.
How do I book my class?
Riders are able to reserve a bike in advance using our online bike booking system HERE. You must have a current series in order to book in advance or be prepared to make a purchase when making a reservation. If you are registered for a class, please note that you must show up to claim your bike prior to the scheduled class time. Once the class begins, we will begin to release bikes to standby students. If you are registered and are running late, we will hold your bike up to 5 mins after the class start time if you call the studio to inform us of your tardiness. If you have signed up for a class online, make sure to check for an email confirmation. If you do not receive an email confirmation, please call the studio to make sure you were added to the class. If you are a NEW RIDER to the studio, you MUST show up 15 mins before your scheduled class. You will need to fill out a waiver and the trainer will need to set you up on your bike prior to the class start time.
What kind of pedals do you have?
All of our bikes have double sided pedals to accommodate LOOK cleats and/or SPD cleats. If you’d prefer to ride in sneakers, we do have shoe cages to accommodate. Cycling shoe rentals are available for $3.
What if class is full?
After a class if full with online reservations, a waitlist opens up for 5 riders. Waitlisted riders will automatically be added to class by the order in which they signed up when/if reservations are canceled. Waitlisted riders will be notified via email up to 8 hours before the class start time if they are added. Waitlisted riders are responsible for attending or canceling from class once they are added. (All regular cancelation/ no show policies apply) Waitlist will be locked 2 hours before the class start time. After 2 hours, Standby will be implemented for any available bikes that open up due to late cancelations or no shows. Standby will be offered to students on a first arrive/ first serve basis. Riders must be present and waiting in the lobby to be placed on Standby. Standby riders may not claim a bike until the front desk releases an available spot to them. If a reserved bike is not claimed by the start of class, the front desk may release those bikes to standby riders. (Please wait to be permitted).
What if I can’t make it to class?
You may cancel a reservation up to 8 hours prior to the start of class. Valencia cancellation policy: Unlimited package, you will be charged a $15 late cancel fee. If you do not show for your reserved class (and do not cancel ahead), you will be charged a $25 no show fee. Porter Ranch cancellation policy: For our members on any class package or membership that is not unlimited: late cancel, one class is deducted; no show, one class credit is deducted and $15 fee applies. For the "Unlimited" Monthly members: each late cancel will incur a $15 fee; each no show will incur a $25.00 fee. Please cancel your classes online. We will not be able to accommodate class cancellations via phone or email.